Terms & Conditions


Hello and Welcome to Elzo.in. You agree that you have thoroughly read through, understood and are bound by the terms and conditions herein and applicable rules and regulations governing the Website.

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.elzo.in (the "Service") operated by Elzo("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Eligibility and Site Visits

  1. You must be at least 18 years in order to use the services provided by the website.
  2. You agree that you are only authorized to visit, view the website content and services for your own personal use, and that you shall not duplicate, scrape, use an automated software or a spider to use the content, or otherwise distribute the material on this Site for any commercial use without the consent from Elzo. You must be at least 18 years in order to use the services provided by the website.
  3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
  4. You agree that you will not use any robot, automatic device, or manual process to copy or analyze any of the content for any other unauthorized purpose without our written permission else you will be investigated with subject to appropriate legal action.
  5. You must not use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)

Registration with elzo.in

  1. To use any kind of service provided by Elzo, you are required to register with Elzo. For example, to avail any service provided by Elzo or to buy any product or to make any kind of a transaction on Elzo, you are required to register with Elzo.
  2. You can view a list of different services to choose from. Elzo’s use of the personal information provided by you during any registration process is governed by Elzo's privacy policy.


  1. Elzo may provide, for registration process, certain third party services, such as Facebook and / or Google.
  2. Registering with Elzo using any of these authentication services, you agree that Elzo can access your account information using these authentication services.
  3. Elzo.in only collect’s your personal information to conduct its business and to improve its Services.
  4. Elzo will only disclose your Personal Information with respect to the Privacy Policy.
  5. If you decline to submit any kind of personal information to us, then we will unfortunately not be able to provide the Services to you.
  6. Also, Elzo is not responsible for any kind of harm or damage done to you or the third party. You can disclose your information in public at your own risk.


  1. Registering or making an account on Elzo, you agree to maintain the confidentiality of your account information.
  2. If you happen to violate it, Elzo may terminate your accounts, remove or modify any account-related content.
  3. We may:
    1. Suspend your account
    2. Cancel your account
    3. Edit your account details
    at any time in our sole discretion without notice or explanation.


  1. We try to provide a smooth user experience when a user comes to the website but we do not promise of an error-free experience throughout.
  2. In no event shall Elzo and/or its employees be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages.
  3. We do not warrant or represent:
    1. The completeness or accuracy of the information published on our website
    2. That the material on the website is up to date
    3. That the website or any service on the website will remain available.


  1. Any kind of damage, anything leading to the un-wellness of the pet or even death of a pet, during or post any product or service from Elzo services and related cases caused by the business or service is not acceptable and Elzo or any of its employees are not responsible
  2. If there is any dispute about or involving Elzo, you agree that the dispute will be governed by the laws of the Republic of India without regard to its conflict-of-law provisions. You agree to personal jurisdiction by and venue in Ludhiana, in the state of Punjab, India.


  1. Elzo has the right to deny duty at home if during any home visit, the Elzo representative does not feel safe i.e if the pet is too ferocious to be handled.
  2. Elzo with mutual acceptance of the owner has the right to sedate the pet incase of Dental Cleaning or varied/ferocious behavior.
  3. In case of a denied duty by Elzo representative for home visit, the user can avail the same service without paying anything extra at the nearest clinic and will be guided for the same.